SLS Cancun Hotel & Spa

Special check-in instructions
Front desk staff will greet guests on arrival.

Know Before You Go

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
• Personal protective equipment, including masks, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.
• Contactless check-in and contactless check-out are available.
• Enhanced food service safety measures are in place.
• Individually-wrapped food options are available through room service.
• Each guestroom is kept vacant for a minimum of 24 hours between bookings.
• On-site PCR COVID-19 testing is available for a MXN 4200 fee, and antigen/rapid COVID-19 testing is available for a MXN 2100 fee; reservations are required for on-site testing.
• This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and ALLSAFE (Accor Hotels).
• This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Fees

• Fee for full breakfast: approximately MXN 600 for adults and MXN 600 for children
• Pet fee: MXN 2000 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.